What is AI phone agent? Definition and explanations
An AI phone agent is a voice agent connected to the telephone network, able to take or place real calls. It handles appointment booking, request qualification or frequently asked questions, outside business hours as well as in overflow. Its critical point is the handover to a human: it must be seamless, and the context of the call must follow.
In one sentence
An AI phone agent takes or places real calls, and hands over to a human at the right moment.