Case study · 2026
Daillac designed and developed Bookia end to end as a partnership project. The solution combines a phone agent, a website chatbot, social conversations and backend automation to inform customers and manage appointments.
01
Businesses lose opportunities when calls go unanswered or teams repeatedly provide the same information. The solution had to converse naturally, retrieve reliable information from authorized data and complete useful actions without forcing teams into a new process.
02
Daillac connected the conversational layer to business operations. The agent understands requests by phone, on the website or through social channels, queries the approved data sources, provides the answer and triggers the automation required for bookings and follow-up.
03
Answers calls, understands requests, provides information and maintains a fluid conversation.
Controlled access to authorized databases and sources so each caller receives context-specific information.
Backend logic to check availability, create or update appointments and send confirmations.
The same conversational agent embedded on the website to answer, qualify and guide visitors.
Support for conversations coming from social media, with continuity across customer touchpoints.
Structured summaries, conversation traceability and human handoff when a request falls outside the defined scope.
04
Bookia demonstrates Daillac’s ability to build a complete AI product: real-time conversation, governed data access, integrations, business automation and an omnichannel experience within one architecture.
We frame the conversation, accessible data, automation and human handoff around your actual process.
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