What is Business process analysis? Definition and explanations
Business process analysis examines how work actually gets done, to identify what slows it, repeats or gets lost: waiting time between steps, re-keying, redundant checks, unplanned exceptions. It relies on observation and data, not on the official procedure. It comes before any automation, otherwise you simply speed up a faulty way of working.
In one sentence
Business process analysis examines how work actually gets done, to find what holds it back.